FAQ

• Will I get the same number of prints using Our toner cartridge?
  Yes, our Premium toner cartridges are equal to the OEM in print yield and density.
• Will Our Products re-manufactured cartridge fit into my printer the same as the OEM?
  Our Products cartridges are remanufactured using good quality OEM shells so when inllstalling your re-manufactured cartridge you can be ensured of the exact same fit.
• My pages have lines or dots down them. Is this the cartridge or the printer causing the problem?
  The quickest way to determine whether an image defect is cartridge or printer related is to replace the cartridge.
  If you have two of the same model printer you can swap the cartridges around.
  If the problem follows the cartridge then you know it is a cartridge problem.
  If the problem stays with the printer, despite what cartridge is fitted, then it’s a printer problem(Pls Refer to our Installation Guide).
  
• Can you arrange packaging for my private brand?
  Yes, we can arrange your private label packaging provided the quantity reaches certain level. We also provide design services.
• How’s your product quality?

  All our cartridges are produced according to the highest quality standards and reach or exceed OEM quality at highly competitive prices. Every process is strictly monitored to ensure the best quality.

  
  

  We are also STMC certified company. Each step of production is strictly Monitored by the Quality Control Team, and there are checking spots for the key production steps to conduct a 100% inspection. 100% Post Test Printing After cartridges are manufactured, they will be applied with 100% post-test by printing test pages.

  
  

  Cartridges with a defect will be reworked. Post-pack Inspection Packaged cartridges will be randomly selected to perform life testing and extensive environmental test
  
• Payment Terms?
  Quantity Below 500pcs or our first time cooperation:100% T/T in advance is. Required after confirming the order.
  QTY is arrived 20ft or 40ft container:30% deposit in advance,70% of the balance.
  Before shipment or against the copy of B/L L/C is available.
  West union is available for trial order or small quantity.
  
• Shipping?
  Transportation: Express, aviation, ship.
• Delivery Terms?
  Delivery time:(For regular model)7-10 working days after received deposit for LCL/20GP;
  10-15 working days after received deposit for 40GP.
  EXW,FOB,CIF is available.
  
• Warranty?
  Quality Control: STMC,ISO9001 and ISO 14001 certification.
  Warranty: 18 months calculated from the date when we delivery you the goods.
  Guarantee: 1:1 Return back or refund if the quality problem is caused by our manufacturing.
  Defective: All of our goods,we guarantee that our defective rate of black is within 1%,for the common models,within 0.5%,and within 3% for the color toner cartridge.
  - We have professional quality control and R&D department to strictly manufacture each product .
  - Ensure each product is tested before down off production line.